1. Return Window:
- International customers may request a return within 30 days of the purchase date or the date the item was received (depending on the logistics system used).
2. Item Condition (Return Eligibility) To be eligible for a return, the item must meet the following criteria:
- Unused; in its original condition with all labels, tags, and accessories
- intact; and in its original, undamaged packaging.
3. Shipping Costs & Duties
- Returns due to seller error: If the item is defective, damaged upon receipt, or shipped incorrectly, the company will cover the return shipping costs and provide a return label.
- Returns due to personal preference (change of mind, wrong size): The customer is fully responsible for return international shipping costs, as well as any customs duties or import taxes that may arise when the item re-enters the seller's country.
4. Refund Process and Method
- Once the returned items have been received and inspected at the company's warehouse, the funds will be processed within 7–14 business days.
- The refund will be credited back to the original payment method (e.g., credit card, PayPal, or bank transfer).
- Deduction: The original shipping fee and customs duties paid upon the initial delivery are non-refundable.
5. Non-Returnable Items (Final Sale) Certain products of a hygienic nature (such as underwear or cosmetics), personalized products, or discounted items (final sale) cannot be returned or exchanged.